📦 Shipping, Returns & Payment

🚚 Shipping Information

  • Processing time: Orders are dispatched within 1–5 business days after payment.
  • Tracking: All parcels include tracking numbers.
  • Estimated delivery:
    • Asia: 5–10 business days
    • Europe / North America: 7–15 business days
    • Other regions: 10–20 business days
  • Shipping fees are calculated based on destination, weight, and volume. Free shipping may apply to some orders.

🔁 Return Policy

  • Returns accepted within 30 days of receipt.
  • Items must be unused, undamaged, and in original packaging.
  • No returns on customized or promotional items.
  • To return, email [email protected] with order number and reason.
  • Refunds will be issued within 3–7 business days after we confirm the returned item.
  • If due to quality issues or incorrect items, we will cover return shipping; otherwise buyer pays.

💳 Payment Methods

We support the following secure international payment methods:

  • Credit / Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

📩 Contact Us

68Works Carbon · 助手